Return and refund policy

As a consumer you have the right to return your purchase, without having to justify your decision and without having to pay extra costs, other than those written about in art.13 alin.(3) și art.14 din O.U.G Nr.34/2014 of the Romanian law, in the 10 days after your received your product.

If you are not content with your product you can return it and/or choose another product in the same cost limit of the product returned, only if you follow and respect the conditions below.

Purchased products can only be returned in the original packaging, within a maximum of 10 working days of receiving them. The ordered product will be returned in the same condition in which it was delivered to you, the same label attached, the original packaging and together with the delivery documents that accompanied it. Within 30 days of the return date, we will refund the order value. If your decided to change the ordered products, your new order will be processed and shipped within a maximum of 60 hours from the date of return of the ordered products. Price differences will be returned within a maximum of 30 days of the return date of the ordered products.

In all of the above cases, the return costs are borne by the customer. Under current law, the waiver is only applicable to non commercial persons or entities.

The waiver is exercised by the consumer, who informs Zahra – Drops of Nature about the decision to withdraw from the contract in writing, by completing an RMA form (which can be accessed here) and sending it to the email address