Privacy policy

WE RESPECT YOUR PRIVACY.

We’ll always keep your data safe and secure.

Protecting our customers personal information and their privacy is important to us.

We collect your‎ name, postal address, email address, phone number, username, password, social media account ID, as well as other information you directly give us on our site or while contacting us via telephone. We use this information to send you discounts, events or new product releases. We never sell this information to a third part.

We may get information about you from other sources, such us our partners: Emag.  The information we collect: your name, billing address, shipping address, payment information, email address, and phone number

WE USE YOUR PERSONAL INFORMATION TO:

– maintain and improve our website, products, and services

– process and deliver your orders, to send you offers, discounts,

– let you know about upcoming events or new product launches

– respond to comments and questions and provide customer service

– send information including confirmations, shipping, technical notices, updates, security alerts, and support and administrative messages

– to protect, investigate, and deter against fraudulent, unauthorized, or illegal activity

HOW LONG WE KEEP YOUR DATA?

We keep your personal data for a limited period of time in line with our data retention policy. The retention period varies depending on the purpose of the processing

YOUR RIGHTS

You have the right to request a copy of the data that we hold about you.

You have the right to ask us to correct any inaccuracies in the personal data we hold about you and to stop us using your data until it has been corrected. We want to make sure that your personal data is accurate and up to date and we will be happy to correct or remove data you think is inaccurate.

You have the right at any time to oppose our processing of your personal data on the basis of our legitimate interest. You will need to explain the reasons behind your request and allow us to consider your request and respond.

You have the right to request the deletion of your personal data. After receiving and reviewing your request, if legitimate it will be our responsibility to promptly cease processing and to delete your personal data.

SECURITY

We protect your personal data with specific technical and organizational security measures aimed at preventing your personal data from being used illegitimately or fraudulently.

SHARING OF PERSONAL INFORMATION

We may share personal information with your consent. For example, you may let us use your personal information to facilitate an order or for marketing purpose.

We may share personal information regarding financing, acquisition, or bankruptcy transaction or proceeding.

We may share personal information for legal, protection, and safety purposes.

We may share information to comply with laws.

We may share information in an emergency. This includes protecting the safety of our employees and agents, our customers, or any person.

We may share information with those who need it to do work for us.

CONSENT

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

DISCLOSURE

If you violate our Terms and Conditions, we may disclose your personal information if required by law.

INFORMATION CHOICES AND CHANGES

Our newsletters tell you how to “opt-out.” If you opt out, we may still send you non-marketing emails. Non-marketing emails include emails about your accounts, and our business dealings with you.

You may send requests about personal information to our contact information below. You can request to change contact choices, opt-out of our sharing with others, and update your personal information.

You can typically remove and reject cookies from our site with your browser settings. Many browsers are set to accept cookies until you change your settings. If you remove or reject our cookies, it could affect how our site works for you.

PAYMENT

Payment is due upon shipment or by paying online by by credit card or bank transfer.

For card payments, the transaction will appear on your statement with the name [zahra.ro]

For orders paid by card the amount will be returned to the same card used for the transaction, within maximum 30 days of acceptance of the return.

After canceling a transaction card, the issuing bank will release the blocked client’s account within 1-30 days, depending on its policy.

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms and Conditions.

LINKS

If you click on a link from our store, you may be directed you away from our site. We are not responsible for the privacy practices of other sites.

QUESTIONS & CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you or simply want more information, you can always contact us at our email address: info@zahra.ro or by phone: +40743157876