A. Site – Domain www.zahra.ro
All information on our website can be visited, viewed or otherwise accessed by using a numeric device. The content of any email sent to customers / clients by Zahra – Drops of Nature by electronic means and / or any other means of communication available; Any information communicated by any means by an employee or collaborator of Zahra – Drops of Nature user / customer, according to the contact information, whether specified or not. Information on Zahra – Drops of Nature products, services and / or tariffs in a given period; information on the products, services and / or tariffs practiced by a third party with which Zahra – Drops of Nature has concluded partnership contracts in a given period; data relating to Zahra – Drops of Nature or other privileged data.
SERVICE – the e-commerce service conducted exclusively on publicly available portions of the site, in order to allow the client to contract products and / or services using exclusively electronic means, including other means of telecommunication.
MEMBER – The natural person who has or obtains access to content by any means of communication (electronic, telephone, etc.) or based on a usage agreement between Zahra – Drops of Nature and that which requires the creation and use of an Account.
CONT – the set consisting of an email address and a password that allows one member to access restricted areas of the site through which access to the service is made.
CLIENT– The physical person who has or obtains access to content and service after creating member ship account
DOCUMENT – these Terms and Conditions
DISTANCE CONTRACT – as defined in O.G. 130/2000 art. 2 letter a: the contract for the supply of goods or services concluded between a trader and a consumer, within a sales system organized by the trader, which uses exclusively, before and at the conclusion of this contract, one or more techniques instance communication;
NEWSLETTER / ALERT – the means of periodically informing, exclusively electronic, the products, services and / or promotions developed by Zahra – Drops of Nature in a certain period without any commitment from Zahra – Drops of Nature with reference to the information contained therein. TRANSACTION – cashing or reimbursement of an amount resulting from the sale of a product / service by Zahra – Drops of Nature to the client through the use of card processing services agreed by Zahra – Drops of Nature, regardless of the delivery method.
B.1. The document establishes the terms and conditions of use of the site / content / service by the member or client, if it does not have another valid use agreement concluded between Zahra – Drops of Nature and the user.
B.2. Use, including but not limited to accessing, visiting, and viewing, the content / service, implies the membership of the customer or the client to these terms and conditions; The client undertakes to permanently monitor the terms and conditions that can be updated, modified and completed. In case of misunderstanding, the applicable terms and conditions apply at the time of the disagreement between the parties and its notification in writing to Zahra – Drops of Nature.
B.3. Access to the service is only possible through accessing the public website www.zahra.ro
B.4. By using the site / content / service, the member / customer is solely responsible for all activities that result from its use. He is also liable for any material, intellectual, electronic or any other material damage to the site, content, service, Zahra – Drops of Nature or to any third party with whom Zahra – Drops of Nature has concluded contracts in accordance with applicable Romanian law.
B.5. If the user / customer disagrees and / or does not accept and / or revokes the given acceptance for the document:
B.5.1. It waives access to the service, other services provided by Zahra – Drops of Nature through the site, receiving newsletters / alerts and / or communications from Zahra – Drops of Nature of any nature (electronic, telephone, etc.)
B.5.2. Zahra – Drops of Nature will delete all data that refers to it from its database without any subsequent obligation of either party to the other or without any party claiming the other damages.
B.5.3. It may return at any time to its decision not to agree and / or not accept the document in the form in which it will be available at that time.
B.6. In order to exercise the right provided for in Article B.5, it may contact Zahra – Drops of Nature or use the links in the content received from Zahra – Drops of Nature for this purpose.
B.7. The customer may not unilaterally revoke the agreement expressed in favor of the document during the course of a contract or until the latter has paid the consideration of all unrelated contracts to Zahra – Drops of Nature.
B.8. In the event that the customer has paid the value of all unrelated contracts to Zahra – Drops of Nature and revokes the agreement expressed in favor of the document during the execution of an order, Zahra – Drops of Nature will cancel its Order without any subsequent obligation of either party to the other or without any party to be able to claim the other damages.
B.9. This site is addressed only to individuals who are at least 18 years of age who have completed the appropriate registration steps and have not been suspended or removed by Zahra – Drops of Nature, regardless of the reason for suspension or removal. We reserve the right to select our clients. Becoming a member, the person declares that he meets the above conditions.
C.1. Content, as defined in the preamble, including but not limited to logos, stylized representations, commercial symbols, static images, dynamic images, text and / or multimedia content on the site, is the exclusive property of Zahra – Drops of Nature, has reserved all rights obtained directly or indirectly (through usage and / or publication licenses).
C.2. The client or the customer is prohibited from copying, distributing, publishing, transferring to third parties, modifying and / or otherwise altering, using, linking, displaying, including any content in any context other than that originally intended by Zahra – Drops of Nature, including any content In addition to the Zahra – Drops of Nature site, removing the insignia that signifies the copyright of Zahra – Drops of Nature on the content and the participation in the transfer, sale, distribution of materials made by reproducing, modifying or displaying the content, except with the express agreement of Zahra – Drops of Nature.
C.3. Any content to which the member or the client has and / or obtains access by any means is within the scope of the document if the content is not accompanied by a specific and valid user agreement concluded between Zahra – Drops of Nature and the user, and without any Implicit or express warranty on behalf of Zahra – Drops of Nature with reference to that content.
C.4. The member or the client may only copy, transfer and / or use the content for personal or non-commercial purposes only if they do not conflict with the provisions of this document.
C.5. If Zahra – Drops of Nature grants the member or the customer the right to use, as described in a separate use agreement, a certain content to which the member has or obtains access under this agreement, this right extends only to that one content defined in the agreement only during its existence or content on the site or the period defined in the agreement under the defined terms and conditions, if any, and is not a contractual commitment from Zahra – Drops of Nature for that member, client or any other Third party who has / has access to this transferred content by any means and who may or may be harmed in any way from this content during or after the expiration of the use agreement.
C.6. No content transmitted to the member or the client by any means of communication (electronic, telephone, etc.) or acquired by access, visit and / or visualization does not constitute a contractual obligation from Zahra – Drops of Nature and / or its employee or collaborator Zahra – Drops of Nature which mediated the transfer of content, if any, to that content.
C.7. Any use of the content is forbidden for purposes other than those expressly permitted by the document or the consent to use it, if it exists.
D.1. Zahra – Drops of Nature publishes on site the complete and correct identification and contact details by the customer or member.
D.2. By using the contact form or the service present on the site, the member or the customer automatically allows Zahra – Drops of Nature to contact him by any available means, including electronic means.
D.3. Completing the complete or partial contact form and sending it is in no way a commitment from Zahra – Drops of Nature to contact the member or the customer.
D.4. Accessing the site, using the information presented within it, visiting the pages or sending emails or notices addressed to Zahra – Drops of Nature is done electronically, by telephone or any other means of communication available to the member or client and Zahra – Drops of Nature, considering – so he / she agrees to receive notifications from Zahra – Drops of Nature in electronic and / or telephone mode, including emails or announcements on the site.
D.5. Zahra – Drops of Nature reserves the right not to respond to all requests of any kind received through any means of communication (electronic, telephone, personal, etc.).
E. Newsletters and alerts
E.1. When a member or client creates an account on the site, accepting the document (Terms and Conditions), he or she has the right to express or disagree with the receipt of newsletters and / or alerts from Zahra – Drops of Nature.
E.3. The member or client may be denied receipt of newsletters and / or alerts at any time:
E.3.1. Using the special link from any newsletters and / or alerts received.
E.3.2. By changing your acceptance or receiving newsletters and / or alerts and using restricted area pages by using your account.
E.3.3. By contacting Zahra – Drops of Nature, according to the contact information, and without any further obligation of any party to the other party or without any party claiming the other damages.
E.4. Discontinuing receipt of newsletters and / or alerts does not imply giving up the acceptance of the document.
E.5. Zahra – Drops of Nature reserves the right to select the persons to whom it will send newsletters and / or alerts and the right to remove from its database any member or client who has previously expressed their consent to receive newsletters and / or alerts without no further commitment by Zahra – Drops of Nature or any prior notice thereof.
E.6. Zahra – Drops of Nature will not include in newsletters and / or alerts sent to the member or client any other advertising material in the form of content that refers to any third party that is not a partner of Zahra – Drops of Nature at the time of sending the newsletters and / or alerts.
F. Online sales policy
F.1. Access to service
F.1.1. Access to service is allowed to any member who owns or creates an account.
F.1.2. In order to be granted access to the service, the member will have to accept the provisions of the document.
F.1.3. Zahra – Drops of Nature reserves the right to limit the customer’s access to the service and to delete his account if he / she considers that based on customer’s behavior, access and existence of the client’s account may prejudice Zahra – Drops of Nature in any way. This right may be exercised at any time and no notice to the customer is required.
F.1.4. Each member can have one account. It is forbidden to share an account among several members / clients.
F.1.5. In the event of discovery of shared access by multiple clients, Zahra – Drops of Nature reserves the right to cancel or suspend customer’s access to content or service.
F.2. Products and services
F.2.1. Zahra – Drops of Nature may publish on the site information about products, services and / or promotions practiced by it or any other third party with which Zahra – Drops of Nature has concluded contracts or partnership agreements within a certain period and within the available stock limit.
F.2.2. Products and / or services purchased through the service are intended solely for Customer’s personal use.
F.2.3. Zahra – Drops of Nature may limit the ability to purchase products or services available on the site at any one time to one or more clients.
F.2.4. All tariffs for the products or services presented on the site are expressed in RON and include VAT.
F.2.5. Rates displayed on the site cut by a line signify the price recommended by the manufacturer for sale in shops, shopping centers or any other retail space where discounts are not practiced. These tariffs are purely informative and have no legal value.
F.2.6. Invoicing of purchased products is made exclusively in RON using the information provided by the customer in the intended form. Zahra – Drops of Nature is not responsible for the accuracy of the information provided by the customer for the invoice. If the payment is made by bank card, it will be confirmed when the invoice is issued to the client. Until that time, the order value will be blocked on the customer’s account and not transferred to Zahra – Drops of Nature accounts.
F.2.7 In the case of online payments, Zahra – Drops of Nature is not / can not be held responsible for any additional cost incurred by the customer, including but not limited to currency conversion fees applied by the card issuing bank, if the currency of issue It differs from RON. Responsibility for this action is borne only by the client.
F.2.8. All information from sales events used to describe products, features and weight, prices, stock of products and / or services available on the site (static / dynamic images / multimedia presentations / links to other sites, etc.) is not an obligation contractual relationship with Zahra – Drops of Nature, which is for presentation. Zahra – Drops of Nature may withdraw a product offer or modify it at any time without incurring damages or other penalties to any potential customer.
F.2.9. In products and / or services, Zahra – Drops of Nature reserves the right to use other products (accessories / etc) that may not be included in the cost of the products and will not be delivered to the products.
F.3. Online order
F.3.1. The customer can place orders on products sold at a time, exclusively on the site.
F.3.2. By completing the order, the customer agrees that all of the data provided by the buyer is correct, complete and true at the time of placing the order, referred to in this document and the issued order.
F.3.3. By completing the order, the customer agrees that Zahra – Drops of Nature has the right to contact him, by any means available / agreed by Zahra – Drops of Nature (by phone or email), for personal confirmation of the order. If the order is not confirmed within 3 (three) business days, it is automatically canceled by the system. Customers accept that Zahra – Drops of Nature can not be forced to deliver an order that has not been confirmed under the above conditions.
F.3.4. Zahra – Drops of Nature will unilaterally denounce and will automatically cancel the order made by the customer, even without prior notice addressed to the customer, without any subsequent obligation of any party to the other party or without any party claiming the other damages in the following cases:
F.3.4.1. Non-acceptance by the issuing bank of the customer’s card of the transaction in the case of online payments;
F.3.4.2. Invalidation of the transaction by the card processor agreed by Zahra – Drops of Nature in the case of online payment;
F.3.4.3. The data provided by the customer regarding the delivery (address, contact details) on the site are incomplete or incorrect;
F.3.4.4. Customer’s activity on the site may and / or may cause damages of any kind to the part of Zahra – Drops of Nature and / or its partners;
F.3.4.5. Making more than two consecutive failures;
F.3.4.6. For other objective reasons.
F.3.5. In the event that the customer waives a payment order with a bank card and in which the bank of the client authorizing the abnk has authorized the banking transaction, the amount will be reimbursed by Zahra – Drops of Nature within 30 days from the date when Zahra – Drops of Nature taken into account by this fact or can be converted into Zahra – Drops of Nature credits under Art. F.9
F.3.6. In the event that some products ordered by the customer through a bankcard payment are not available on stock, Zahra – Drops of Nature will inform the client of this fact and will order the repayment of the sums paid within 10 days after Zahra – Drops of Nature has taken knowledge of this fact.
F.3.7. A placed order can not be changed. If the customer wants a change (including or dropping products), it will cancel the order that does not match its wishes and make a new order in the system.
F.3.8. Product delivery details including but not limited to the time required for delivery are not a contractual obligation on behalf of Zahra – Drops of Nature, without any party being able to claim the other damages, if any party can be or is harmed in any way of violating them.
F.3.9. In the event that a client modifies his or her personal data using the available forms on the site, all existing orders at that time retain the data defined / accepted by the customer prior to the change, considered for delivery and contact the new data modified accordingly.
F.4. Order by phone
F.4.1. Client / member can not make phone orders.
F.5. Contract and completion
F.5.1. Zahra – Drops of Nature will provide the customer with all the necessary documents to attest the purchase of the products / services by the client.
F.5.2. Zahra – Drops of Nature will make it easier for the client to inform about the completion stage of his order.
F.5.3. The contract, together with the documents proving the delivery to the client of the products contracted by it, by Zahra – Drops of Nature, becomes the honored contract.
F.6.1. The delivery to the client of the products purchased from Zahra – Drops of Nature is made through the express courier companies Urgent Curier SRL, DPD, GLS, Nemo or Fan Courier. The courier delivery cost is 15 lei if the package weighs up to 1 (one) kg, increasing proportionally to the weight and volume of the package. The reimbursement (payment on delivery) has a separate extra cost. The transport is free on Romanian territory for orders whose value exceeds RON 300. The delivery service price is calculated when placing the order based on the total weight of the order (if there is more than one item). Zahra – Drops of Nature estimates the cost of transport on the basis of internal indicators agreed with the courier company. The customer expressly accepts the cost estimates for the order, irrespective of the data underlying the determination of the cost. As a consequence, the customer can not claim a lower cost of transport based on individual weights or measurements of the package.
F.6.2. Deliveries will be made according to the period specified for each product on its presentation page (varies between 2-20 days). If the product will be shipped with the above mentioned deadline, Zahra – Drops of Nature will inform the customer by e-mail, within 30 days of the order, applying the provisions of art. F.7.3, in which case the customer may cancel the order in writing and in the event that the payment was made in advance, the amounts paid shall be refunded in full according to the law, within 30 days from the date of the renunciation.
F.7. Quality and warranties
F.7.1. Each product marketed by Zahra – Drops of Nature benefits from the warranty period according to the Romanian legislation in force. Clear details of these warranties are provided by the product records and no member may require an extended warranty more than the one mentioned. The guarantee of the products offered by Zahra – Drops of Nature is provided by the producers of the products sold by Zahra – Drops of Nature.
Each product sold by Zahra – Drops of Nature benefits from a guarantee of compliance according to the provisions of Law 449/2003.
In accordance with art. 11 of Law 449/2003, each member or client may request in the event of non-conformity, repair, replacement of the product or return of the counterfeit.
F.7.2. If Zahra – Drops of Nature can not execute the contract because the product is not available, it will inform the customer of this unavailability, at the time Zahra – Drops of Nature becomes aware of this case. In the event the product has already been paid by the customer, the amounts paid as payment will be reimbursed by Zahra – Drops of Nature within a maximum of 30 days, unless the parties agree otherwise.
F.7.3. In the event of exceeding the delivery term indicated in art. F.6.2, Zahra – Drops of Nature will inform the customer by e-mail and / or telephone and will agree with him the extension of the delivery term with a period not exceeding the delivery deadline originally stipulated. If, within the new agreed period, the product will be unavailable for delivery, the customer may request the termination of the distance contract and the cancellation of the order. The customer has 3 working days from the date of the notification of the information to express his or her choice of product. The lack of receipt by Zahra – Drops of Nature of a response from the client or the impossibility of contacting the customer with the contact details indicated within the specified term will be considered as tacit acceptance of the customer for the extension of the delivery period. In all cases where the customer expresses the written option of terminating the contract and canceling the order, if the product has already been paid, Zahra – Drops of Nature will return the amounts paid in accordance with art. F.6.2.
F.8. Returning products
F.8.1. Except for the limitations of art. F.9 regarding the purchase of credits, Zahra – Drops of Nature customer may return the products purchased through a contract in the following situations:
F.8.1.1. Packages show severe damage
F.8.1.2. The products have been delivered / invoiced incorrectly
F.8.1.3. Products have manufacturing defects
F.8.1.4. Products have erroneous specifications ordered by the client;
F.8.2. The customer undertakes to notify Zahra – Drops of Nature of its intention to return the purchased products by any written communication (e-mail / fax / etc) within a maximum of 5 business days from receipt of the products and / or services.
F.8.3. The customer who has notified Zahra – Drops of Nature under Article F.8.2 is responsible for ensuring that the products to which it refers are returned within a maximum of 5 business days, otherwise Zahra – Drops of Nature considers the claim unfounded and may refuse the return .
F.8.4. The customer will not be able to return the purchased products and / or claim any other damages / damages in the following situations:
F.8.4.1. In the case of the replacement of the product purchased with another product with other specifications or a different type, except for the situation stipulated in art. F.8.1.4.
F.8.4.2. In case the request for return for any of the situations provided in art. F.8.1 has the date of dispatch of the notification of the intention to return which exceeds the period of 5 working days provided under Article F.8.2, calculated from the working day following the date of the honored contract.
F.8.4.3. If a product is returned as a motivation for one of the situations provided in art. F.8.1, and the returned product is not in the same condition as it was delivered (in original packaging with all intact labels and documents that accompanied it).
F.8.4.4. According to O.G. 130/2000 art. 10 lit.c. Zahra – Drops of Nature reserves the right not to accept the return of products which, by their nature, can not be returned or are liable to degrade or deteriorate rapidly, such as fraudulent products. The member / Customer will be informed on each product page if it is refundable or not. Products that make up a kit need to be returned as a kit. Boxes and protective packaging are considered as part of the product.
F.8.5. In the event of refund of the product, it will be made within 30 days of confirmation of the return. The return is made only in accounts indicated by the client. No cash or refund is made.
F.8.6. In case of replacement of the product with another product, according to F.8.1.3, the replacement shall be done under the conditions and limits of a normal order.
F.8.7. If the Customer who has returned a product in accordance with the provisions of Article F.8.1.3 and Zahra – Drops of Nature does not have a replacement product, it will provide the customer with the counter value of the product in accordance with F.8.5.
F.8.8. The amount of additional services including, but not limited to, the transportation of the products, paid by the customer, shall not be reimbursed.
F.8.9. In all cases, the return / re-dispatch costs will be borne by the customer except in the circumstances set out in points F.8.1.1; F.8.1.2; F.8.1.3 and in the case of non-conformity according to F.8.1. where Zahra – Drops of Nature will bear the value of the shipment. Also, in the case of delivery of an unassigned product(s) according to chapter. F.3, the return costs are the responsibility of Zahra – Drops of Nature.
G.1. Zahra – Drops of Nature does not require any customer (or email / telephone / SMS / etc) information about confidential data, bank accounts or passwords or personal passwords to its clients or users.
G.2. Customer / member assumes full responsibility for disclosing a third party’s confidential data.
G.3. Zahra – Drops of Nature declines any liability if a member / client is / is injured in any form by a third party who claims to be / represents the interests of Zahra – Drops of Nature.
G.4. Customer or member will inform Zahra – Drops of Nature of such attempts using contact data.
G.5. Zahra – Drops of Nature does not promote SPAM. Any member / customer who explicitly provided his / her email address on the site may opt to disable the client account associated with this email address.
G.6. Communications made by Zahra – Drops of Nature by electronic means of distance communication (ie e-mail) contain the full and conforming identification data of the sender or links to them at the date of transmission of the content.
G.7. The following goals will or will not be considered as attempts to fraud the site / content and / or Zahra – Drops of Nature. Zahra – Drops of Nature reserves the right to initiate criminal prosecution against the person or persons who attempted to or have reached this purpose(s):
G.7.1. To access any type of data of another member / client by using an account or by any other method.
G.7.2. To alter or modify the content of the site or any correspondence sent by any means by Zahra – Drops of Nature to the member / client.
G.7.3. To affect the performance of the server / servers running the site.
G.7.4. To access or disclose to any third party who does not have the necessary legal authority the content sent by any means by Zahra – Drops of Nature to the member / client when it is not the legitimate recipient of the content.
H. Limitation of responsibility
H.1. Zahra – Drops of Nature can not be held responsible in any way in the face of any member / client who uses the site or the content, except in the limit of articles that constitute terms and conditions.
H.2. If a member / client considers that content sent by any means by Zahra – Drops of Nature violates copyright or any other rights, it may contact Zahra – Drops of Nature for details, in accordance with contact details, so that Zahra – Drops of Nature can take an informed decision.
H.3. Zahra – Drops of Nature does not guarantee to the member or the customer access to the site or to the service, unless the latter enrolls through the registration steps of the site and does not give it the right to download or to partially or totally change the content, reproduce in whole or in part the content, copy, or exploit any content in any other manner, or transfer to any third party any content to which it has and / or obtained access under an agreement of use without the agreement written by Zahra – Drops of Nature.
H.4. Zahra – Drops of Nature is not responsible for the content, quality or nature of other sites that are accessed through content links, regardless of the nature of these links. For those sites, the responsibility of a gateway, in full, their owners.
H.5. Zahra – Drops of Nature is relieved of any fault in the use of the sites and / or the content transmitted to the member or the client by any means (electronic, telephone, etc.) via the websites, e-mail or an employee of Zahra – Drops of Nature , when such use of the content may or may cause damages of any kind to the member, the client and / or any third party involved in this content transfer.
H.6. Zahra – Drops of Nature does not offer any direct or indirect warranties such as:
H.6.1. The service will be in accordance with customer requirements
H.6.2. The service will be uninterrupted, secure, or error free of any kind
H.6.3. Products / services obtained free of charge or counter-cost through the service will meet the requirements or expectations of the customer
H.7. Subject to the terms and conditions of the terms and conditions, the operators, administrators and / or site owners are not responsible in any way for their relationship or consequences resulting from, but not limited to, purchases, special offers, promotions, promotions, or any other type of relationship / link / transaction / collaboration / etc. which may occur between the customer or the member and any of those who promote themselves directly or indirectly through the site.
I. Major force and forcible case
I.1. Except as otherwise expressly provided, none of the parties to a contract that is still in progress will be liable for the non-performance in time and / or the right, in whole or in part, of any of the obligations If the non-fulfillment of the obligation was caused by a major force event.
I.2. The party or legal representative of the party invoking the above mentioned event is obliged to notify the other immediately and completely of its production and to take any measures available to it in order to limit the consequences of that event.
I.3. The party or legal representative of the party claiming the above event is relieved of this obligation only if the event prevents it from carrying it out.
I.4. If within 15 days of the date of its occurrence, that event does not cease, each party shall have the right to notify the other party of the termination of this right without one of them being able to claim the other damages.
I.5. The party invoking the force majeure event must prove the impossibility of performing the obligations within 30 days from the date of the event but within the limits of art. I.3.
J.1. By using / visiting / viewing / etc of the sites and / or any content sent by Zahra – Drops of Nature to the member / client by accessing and / or sending by any means (electronic, telephone, etc.), he agrees at least with the ”Terms and conditions”.
J.2. Any dispute relating to these “Terms and Conditions“ that may arise between member / client and Zahra – Drops of Nature will be settled amicably.
J.3. Any dispute of any kind that may arise between the member and Zahra – Drops of Nature or its partners will be settled amicably. If this is not possible, the conflict will be settled by the competent court at Zahra – Drops of Nature headquarters, in accordance with the Romanian laws in force.
J.4. If any of the above clauses are found to be null or void, irrespective of the cause, this clause will not affect the validity of the other clauses.
J.5. This document has been drafted and will be interpreted in accordance with Romanian law.
K. Final provisions
K.1. Zahra – Drops of Nature reserves the right to make any changes to these provisions, as well as any changes to its site / structure / service as well as any content without prior notice from the member or customer.
K.2. Subject to the terms and conditions of Zahra – Drops of Nature, Zahra – Drops of Nature will not be held responsible for any errors occurring on the site for any reason, including any changes, settings, etc., which are not made by the site administrator.
K.3. Zahra – Drops of Nature reserves the right to place advertising banners of any kind and / or links on any page of the site, in compliance with applicable law.
L.1. If there are any questions or suggestions regarding Zahra – Drops of Nature, please contact us at +40743157876, Monday to Friday, 08: 00-20: 00, or by email at firstname.lastname@example.org