FAQ

+ How can I find more about your ingredients?

We use only natural olis, butters and active ingredients.  You can find more about each here and on our blog. If you have more questions please send us a message at info@zahra.ro

+ Can I see essential oil / fragrance on your ingredients lists? Is this natural?

We proudly use only 100% natural ingredients, essential oils and fragrance in our products. You can see which products have which types of essential oil blend or fragrances

Below you can see more about difference between essential oils and natural fragrances

Essential oil  – is an ingredient that is physically extracted by steam or cold pressing from plants, not chemically altered from their natural state or derived with solvents. You can find it on ingredient lists listed separately with their INCI names

Natural fragrances are complex compositions of natural aromatic raw materials such as essential oils, isolates, extracts and volatile concentrates. These natural chemicals are physically isolated from natural compounds. You can find it on ingredients list listed as parfum.

+ Do you test on animals?

No. We do not test our products on animals. It is illegal in Romania and Europe to test finished products on animals.

+ How quickly will my order be shipped?

Your order will be shipped within a few days, but a maximum of 5 days if products are not on the stock.

+ Can I return a product?

Yes, we accept returns. If you are not happy with your order for any reason, please just let us know the reason.

We do require payment for shipping.

+ Can I get some samples to try your products?

We would love to send you some. Free samples are included in all orders.

+ Can we collaborate on Social Media?

We would be pleased to discuss this with you! Please let us know more about you and your work on info@zahra.ro

We will let you know if we think there is a good fit.

+ How do I order wholesale?

Feel free to message us directly at info@zahra.ro and we will be happy to answer any inquiries.

+ Any other questions?

We are here for you. Just leave us a message here or send us an email to info@zahra.ro.

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